1-lab · Services · Call quality control
Every sales call collected for review, not a 20–30% sample, and a voice simulator where reps practice on a virtual customer instead of live leads.
100% of calls under reviewRunning 24/7 for 3+ years40 practice sessions a month per rep
What usually brings companies to us.
Every sales call collected for review, not a 20–30% sample, and a voice simulator where reps practice on a virtual customer instead of live leads.
Recording link, deal amount, product and responsible rep for each sale land in Google Sheets within 1–2 minutes.
If your CRM has no full API, the robot logs in under a dedicated account and collects the data like a regular employee.
A separate workflow calculates rep payouts on deals, so the head of sales and the reps work from the same numbers.
At 9:00 the manager gets yesterday's summary: deals processed, errors and the ones that need a manual check.
A rep talks in real time to a virtual customer generated fresh for each session, with its own budget and objections.
Right after the call the rep hears a spoken debrief against your QA scorecard, and the result goes to the manager's sheet.
Stack and integrationsYour CRM, with or without an APICall recordingsGoogle SheetsTelegram reports and controlsReal-time voice AILarge language modelsAdmin panel with call playback
Systems running at clients — with numbers from their operating logs, not promises.
Six steps from the first conversation to ongoing support. Discovery call and brief are free; timeline and budget are fixed in the contract before development starts.
A free 30-minute call: we look at how calls are reviewed today, what your scorecard checks and how new reps are onboarded.
We check what your CRM exposes and agree the scorecard and report format. Timeline and budget are fixed before we start.
We set up call collection, reports and commission logic, and build simulator scenarios from the objections your reps really hear.
The robot runs 24/7 and recovers from failures on its own. Your managers edit simulator scenarios without a developer.
Short answers to what buyers ask on the first call.
Yes, that is exactly the case we solved: the robot works through the CRM interface under a dedicated account. Any CRM you can log into as a user is a candidate.
It depends on your CRM and reports. The training simulator rolled out in 2 weeks; the exact timeline and budget are fixed after the audit.
Yes. Scoring follows your QA scorecard: introduction, needs discovery, presentation, objection handling, next step. Criteria weights are agreed with your head of sales.
The robot waits and resumes on its own, and the morning digest flags deals that need a manual check. An operator can stop or start it from Telegram.
The robot can run on your server under your account. Access is role-based: in the simulator, each rep sees only their own history.
Other services
Quiz · 6 questions · 1 minute
A few short questions — and we show what fits you, with a similar case if we have one.
Book a free 30-minute discovery call: we'll show what can be automated in your CRM, how much QA time it frees up and how the simulator fits your onboarding.
Or right away: Telegram · @one_lab_support → · find a solution in the quiz ↑ · [email protected]