Chatbot · 12 residential complexes · 6 regions
An AI consultant that knows all 12 of your residential complexes and works 24/7.
It answers any customer question in Telegram: floor plans, mortgages, completion dates, parking, nearby schools. It qualifies the lead, collects contact details and creates a deal in the CRM automatically. It doesn't mix up regions or complexes, doesn't make up prices, and doesn't take weekends off.
12 residential complexes in 6 cities: sales reps mix up the details, and night and weekend leads get lost
An AI consultant in Telegram answers for all 12 complexes, qualifies the lead and creates a CRM deal on its own
Reply time: hours or days → under 30 seconds; hotline load down 60–80%; pays for itself in the first weeks
By the numbers
The problem
Where a developer loses leads and overloads the call center.
- 12 complexes × 6 cities means thousands of possible customer questions. Sales reps don't answer at night, so leads go cold.
- The toll-free hotline takes off-topic calls and floods the call center with routine FAQs, leaving no time for deals.
- Sales reps mix up regions: "when is that complex completed?", "which mortgage applies here?" Human memory has limits.
- Leads are lost at night and on weekends. CPA in real estate is $30–150, so every lost lead hurts.
- Chat is replacing calls: customers message instead of phoning, but sales reps can't handle 50+ conversations at once.
How it works
From the first "hello" to a deal in the CRM.
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A customer writes in Telegram
"Anna" (the AI consultant's name) picks up the message instantly. If the customer sends short fragments, she waits a couple of seconds and merges them into one message.
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The AI looks up the answer in the live knowledge base
The knowledge base covers all 12 complexes: prices, floor plans, mortgage programs from 20 banks, installment plans up to 2 years, parking, infrastructure. The AI makes nothing up and answers only from the knowledge base.
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It qualifies the lead while answering
It finds out the budget, payment method (mortgage / cash / installments), priorities (schools / transport / rental yield), region and number of rooms, all naturally during the conversation.
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Once it has a phone number, a deal appears in the CRM
A card with a conversation summary is created automatically, and the sales reps' Telegram chat gets a notification with the ready lead and a link to the conversation.
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Smart reminders for silent customers
15 minutes → 24 hours → 48 hours. The AI decides whether to write (a refusal means no message, "I'll think about it" means a reminder), within 9:00–21:00 local time.
Features
What the solution includes.
Knowledge base for 12 complexes
All complexes in one knowledge base: prices, floor plans, infrastructure, completion dates, mortgage programs. The AI answers correctly about any complex in any region.
Voice messages
A customer can dictate a question, and the AI transcribes it and replies in text. Nobody gets lost in the flow.
Placeholder protection
Prices, phone numbers and addresses are never split across messages. The customer never sees a broken figure like "65/000", only correct data.
Invisible handoff to a sales rep
The "/connect" command lets a sales rep take over the conversation; the customer doesn't see the switch. The "/disconnect" command brings the AI back.
4 escalation types
Sales rep, homeowner support, website tech support, toll-free hotline: the AI routes each request to the right team.
The name "Anna", formal address
Human-like typing pauses and long answers split into chunks. The customer doesn't realize they're talking to AI.
Protection against manipulation
It doesn't reveal its system prompt, doesn't break its consultant role, and ignores "jailbreak attempts". The conversation stays stable.
Analytics dashboard
How many conversations and leads, which complex gets the most questions, which objections come up most often. Data for marketing and sales.
Economics
Before and after in one table.
| What changes | Before | After |
|---|---|---|
| Night and weekend leads | lost | handled |
| Sales knowledge for 12 complexes | in the sales rep's head, often mixed up | in one live knowledge base |
| Hotline load | 100% of requests | −60–80% of routine FAQs |
| Response speed | hours to days | under 30 seconds |
| What the sales rep sees | an empty contact | a ready lead with a summary |
With real estate CPA at $30–150 per lead and dozens of night-time inquiries a month across 12 complexes, the AI consultant pays for itself in the first weeks.
Who it's for
Where the solution works.
Any business with a broad product line and a steady flow of repeat customer questions.
What sets it apart
Why this isn't a "standby bot".
Not a script with buttons
Most "AI bots for developers" are simple menus with 5–10 pre-written answers. This is a real conversation that understands context.
Knows all your complexes at once
Not a separate bot for each complex, but one knowledge base for 12 complexes that detects which one the customer is asking about.
Hands off to a sales rep with a summary
The sales rep starts the conversation with the essentials, not from scratch. They see the budget, region, complex of interest and payment method.
A 24/7 AI consultant for your product line.
Free audit: in a 30-minute review, we'll show which customer questions the AI can take off your sales reps and how many leads it can win back from night-time inquiries.
Quiz · 6 questions · 1 minute
Or right away: Telegram · @one_lab_support → · [email protected]